about our insurance services

MAX GUARD INSURANCE                                  
204 Cumberland House, 80 Scrubs Lane, NW10 6RF
This policy summary does not contain the full terms and conditions of your policy. These can be found on your Certificate of Insurance.

1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?
We offer Mobile phone and consumer electronic insurance currently underwritten by UK Underwriting on behalf of Norwich Union Insurance Limited

3. What does the policy cover for?
Theft , Loss (mobile phones only), Damage, International Cover, 48hr Replacement + free no claims bonuses
What Are The Main Exclusions?
Leaving the item unattended, deliberate damage, failing to report the lost / damaged phone to the appropriate authorities

4. What will you have to pay us for this service?
A monthly premium of £2.49 / £5.88 / £7.99 (dependant upon phone value) per month. If you have 3 or more items to cover, save money with our Multi Cover 3 for £9.99 or Multi Cover 5 for £14.99.

5. Who regulates us?
MAX GUARD INSURANCE of 204 Cumberland House, 80 Scrubs Lane, NW10 6RF is authorised and regulated by the Financial Services Authority. Our FSA Register number is 313806

6. What to do if you have a complaint
If you wish to register a complaint, please contact us:
… in writing
Write to MAX GUARD INSURANCE, 204 Cumberland House, 80 Scrubs Lane, NW10 6RF
… by phone
Telephone 0870 444 0023
Our full complaints procedure is available upon request.

7. Cancellations
We hope you are happy with the cover this policy provides, however, the policy can be cancelled within 14 days, thereafter one months notice in writing is required.